Our Privacy Policy​​

Last updated September 21, 2022

Tandem Ministries is committed to protecting your privacy. We have systems in place to provide you with services and information tailored to your individual needs while complying with our obligations under the Privacy Act 2020.

OUR, US, WE means Tandem Ministries or any of its brands (including StudentLife, Athletes in Action, Love your Neighbour, WorkLife, FamilyLife, MilitaryLife). WE may change this Privacy Policy from time to time, and we will tell you about a change in the Privacy Policy by updating the “last updated” date on our website. Unless otherwise stated, any changes to the Privacy Policy will take effect immediately upon being placed on the website, and your continued use of the Services will represent an agreement by you to be bound by the Privacy Policy as amended.

1. APPLICATION OF THIS PRIVACY POLICY

WE are an organisation that partners with individuals, churches, and other organisations to help fulfil the Great Commission as commanded by Jesus Christ in Matthew 28:18-20. This Privacy Policy applies to any personal information that WE collect when you interact with US, including when you:

• visit OUR offices;
• use any of OUR websites and/or mobile applications;
• make an application to serve as an employee or volunteer;
• register to take part in any event run by US;
• take part in any promotion or partnership offer;
• make a payment to us (including donations);
• register to receive regular communications; and/or
• access any other services we provide now or in the future (together, the Services).

In the event of any inconsistency between this Privacy Policy and other policies or terms and conditions that may apply to your use of any of the Services, the terms of this Privacy Policy will prevail.

2. COLLECTION OF PERSONAL INFORMATION AND YOUR PRIVACY

From time to time, WE may collect or request personal information from you in the course of providing you with, or by you accessing and using, the Services. Any collection of personal information will only be used for, and relevant to, the purpose of providing to you the Services. Personal information is any information about you that identifies you, or by which your identity can reasonably be ascertained.

3. WHAT INFORMATION MIGHT WE COLLECT?

The type of personal information we may collect when you access and use the Services may include your name, contact details, and any other information that we request or that is relevant to us providing services to you.

You may register to receive regular communications from us, for example, via email or text message. If you choose to register to receive regular communications or to use any of the Services, you will need to provide us with certain personal information, which may include your name, contact details, and other requested information.

Any personal information you provide to US is on a voluntary basis. You have the right not to provide any personal information WE request. If you do not provide US with some or all of the information WE request, then you may not be able to access or WE may not be able to provide some or all of the Services, including further communication with you, or assess your suitability to serve with US in various roles.

4. WHY DO WE COLLECT PERSONAL INFORMATION?

By accessing and using the Services, or by registering to receive communications, you agree that WE may collect, store, and use any of your personal information to do any of the following:

• Allow you to access the Services or communications;
• Assist in providing the Services you request, including contacting you about your use of the Services and processing any orders placed through the Services (e.g., contacting you about an order from Tandem Online Store);
• Contact you for other promotional, training, or partnership purposes;
• Take actions required to keep your information secure;
• Enhance your overall experience of the Services and understand usage patterns;
• Provide or send you (or allow a third party to provide you) via email, online (including social media), or physical mail, information about the Services offered by US or other information that may be of interest to you based on your interaction with US;
• Identify and determine benefits, offers, promotions, or partnerships that may interest you based on your use of, or interest in, the Services;
• Undertake data analytics, insights, or data mining (including the anonymisation or aggregation of your personal information with other data to identify patterns and trends to improve the Services);
• Build a view of you as a stakeholder by collating all personal information that WE, OUR partners, and service providers hold about you, collected via any of OUR managed platforms or services, in a single profile for analysis and improvement of your experience and the services provided to you by US; or
• Any other purpose WE make known to you at the time of collection.

In doing so, your personal information may be combined with other personal information held by US, OUR partners, and service providers. Where possible, WE will collect your personal information directly from you.

5. DO WE DISCLOSE PERSONAL INFORMATION TO ANYONE ELSE?

WE do not sell any personal information held by US. WE do not pass on personal information to third parties unless requested by you or necessary to provide you the Services. Where it is necessary to pass on your personal information, we will only do so if the recipient has similar adequate security protections in place and where the personal information will not be used other than for the purpose it was collected.

By using one or more of the Services, you agree that we may disclose your personal information for any of the purposes listed in the above section to:

• A related entity and its staff that are relevant to making an informed decision regarding your relationship with US;
• A third party contracted to US to provide a particular service to you on our behalf;
• A third party contracted to US to provide a particular service to us;
• Our appointed payment provider to process your payments;
• Our analytics partners who help us provide the best quality service to you; and
• Third parties when we believe in good faith that we are required to do so by law or to avoid endangering your health or safety.

6. COOKIES AND TRACKING

When you access OUR Services online, we may use cookies. A cookie is a small piece of data that a website sends to your browser that may be stored on your system. We may use the information generated by cookies to:

• Track traffic patterns to and from the relevant website;
• Ensure any content (which may include marketing) is shown to the most appropriate person.

By using the Services, you consent to the storing and accessing of cookies or other information on your device in connection with your use of the Site.

7. DIRECT MARKETING AND CONSENT TO RECEIVING MESSAGES

When you register to receive communications from us, your name and contact details will be added to our database, and you consent to receiving messages from us by email, text message, or physical mail (depending on what information you provide and your stated preferences).

You can unsubscribe from receiving regular emails from us at any time by clicking the unsubscribe link in the regular email you receive from us or by contacting the specified email address (if applicable). We will endeavour to update your account preferences as soon as possible. If you unsubscribe, we may not be able to provide you with all or some of the Services.

8. SECURITY OF PERSONAL INFORMATION

Security of personal information is very important to US, and WE will take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, you acknowledge that security of the transmission of data over the internet can never be guaranteed. To the maximum extent permitted by law, WE will not be liable for any direct or indirect damage or loss if any third party gains unauthorised access to your information.

9. RETENTION, ACCESSING, CORRECTING, AND UPDATING OF PERSONAL INFORMATION

WE will not keep personal information for longer than is reasonably necessary. Your personal information will be held by US and/or by one or more of OUR trusted data service providers. Under the Privacy Act, you have the right to access your personal information that WE hold and to have that information corrected and/or updated. To access, correct, or update information WE hold about you, please contact us at Attention: Privacy Officer, Tandem Ministries, PO Box 303178, North Harbour, Auckland, 0751, New Zealand, or email [email protected].

10. COMPLAINTS

If you are unhappy with how we have handled your personal information, you may send a complaint. Please provide us with the full details of your complaint, along with any supporting documentation, to [email protected] or Attention: Privacy Officer, Tandem Ministries, PO Box 303178, North Harbour, Auckland, 0751, New Zealand. WE will acknowledge your communication and inform you of an estimated timeframe within which we will seek to propose a resolution or action.